Privacy Policy

Section 01

Information We Collect

We collect information that you provide directly to us, as well as certain information gathered automatically when you visit our website.

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Contact & Enquiry Forms

Name, email address, phone number, and the details of your service enquiry.

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Newsletter Subscriptions

Your email address and your consent to receive marketing communications from us.

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Project Consultations

Project details, site address, budget range, and any specifications you share with us.

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Website Usage Data

IP address, browser type, pages visited, time on page, and referral source.

We do not knowingly collect sensitive personal data such as national ID numbers, financial account details, or health information through our website. Any such information required for formal contracts is handled separately under a signed agreement.

Section 02

How We Use Your Information

The information we collect is used solely for legitimate business purposes related to our construction, metal fabrication, and interior/exterior design services. Specifically, we use your data to:

Respond to your service enquiries, quote requests, and project consultations
Communicate updates, progress reports, and relevant project information
Send our newsletter and promotional updates — only where you have subscribed and given explicit consent
Improve the performance and content of our website based on anonymised usage data
Maintain business records and comply with our legal obligations in Uganda
Prevent fraud, spam, and misuse of our contact and enquiry forms

We will never use your information for automated decision-making or profiling that produces significant legal effects on you.

Section 03

Sharing of Information

Robert Metal Workshop does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

Service providers: Trusted third parties who assist us in operating our website or business (e.g., email delivery services, web hosting providers), bound by confidentiality obligations
Legal compliance: Where we are required to disclose information to comply with applicable Ugandan law, a court order, or a government authority
Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred — and you will be notified
With your consent: In any other circumstance where we have your explicit permission

Section 04

Cookies & Tracking

Our website may use cookies — small text files stored on your device — to enhance your browsing experience and understand how visitors interact with our site. The types of cookies we may use include:

Essential cookies: Required for the website to function correctly — no personal data is collected
Analytics cookies: Anonymised data to help us understand page performance and visitor behaviour (e.g., via Google Analytics)
Preference cookies: Remember your settings and preferences across visits

You may disable cookies through your browser settings at any time. Note that disabling cookies may affect some features of the website.

Section 05

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. Subscriber data is stored in a protected log on our secure server, and all form submissions are transmitted over HTTPS encryption.

While we do our best to safeguard your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining strong data protection practices.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Newsletter subscribers may request deletion of their data at any time.

Section 06

Your Rights

You have the following rights regarding your personal data held by Robert Metal Workshop:

Right of access: Request a copy of the personal information we hold about you
Right to correction: Request that inaccurate or outdated information be corrected
Right to deletion: Request that your personal data be deleted, subject to our legal obligations
Right to withdraw consent: Unsubscribe from our newsletter or marketing communications at any time
Right to object: Object to how we process your data for certain purposes

To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond to your request within 30 days.

Section 07

Third-Party Links

Our website may contain links to external websites, social media platforms, or partner pages. Robert Metal Workshop is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external websites you visit through our links.

Section 08

Children's Privacy

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately and we will take prompt steps to delete that information.

Section 09

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, services, or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. For significant changes, we may notify subscribers by email.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Section 10